The best casino / horsetrack I have ever been to. Inexpensive good and drinks, excellent service. Walked away a winner all around
Beautiful establishment. Very horse friendly and food at Casino is very good. A nice place to visit!
Nice atmosphere, new slots, everything was good until customer service came into play. I had some bills that were damaged but still usable, could see security features and over half easily remained etc... On Sunday night, the cashier exchanged one and told me to bring back the few I had left in the hotel and they'd exchange them with no problem. Being that I'm from west coast and my bank is out there as well, this was great news for me and my family. The next morning, I made another trip down to Hollywood, only to find a disinterested cashier and rude player services supervisor. They were entirely more interested in whatever conversation preceded my arrival than to deal with me at all. They told me they can't help me and when I explained that they had done so a few hours earlier and that the staff had suggested that I return, their response was to roll their eyes, tell me “ no they didn't” and then quickly turn away.
This place literally sucks. I come here quite frequently. I just left, again, sucked dry of all my money. This place never gives any output. Seriously, this place is supposed to be fun & yes your playing against odds, but it would be nice to actually win something & not be sucked dry of your money. I won't be back to this facility. This is the last time you completely drain me of everything I have :(
Had a good time gambling my previous winning away. It's always a fun time we like to bet on the live
I understand this was a Monday morning and they may be tired but seeing that there was nobody else in line , no other customer situations to resolve, they could've at least looked into the situation a little more instead of dismissing me and calling me a liar. After the obscene amount of money I have spent with almost zero returns it seems the least they could do is show a little respect on a slow Monday morning. (Not to mention if there's any question on whether or not the event happened it seems the casino would be the place where audio and visual transcript should be readily available.). Unfortunately I don't think there are any other gaming options in this town and perhaps they can get away with disrespecting customers. This experience is not what I paid for and I certainly will not be returning. I will however gladly share this incident whenever the topic of Hollywood gaming comes up.
Hollywood Gaming At Dayton Raceway is a US Casino based in Dayton, Ohio. Hollywood Gaming At Dayton Raceway is located at 777 Hollywood Blvd, Dayton, OH 45414, USA.
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