Went to the gym this morning and after my workout proceeded to shower. It was my unlucky day...NO HOT WATER! This isn't the first time I've had this issue. I made sure the guy up front knew about it and he said that management knows and they are addressing it. I called this afternoon to find out when they will have hot water. I am told "oh give it 3 weeks or so." The girl also thought this was funny for some reason. I'm not amused! Are you kidding me? It takes a day to fix this. Totally unacceptable for someone that comes in the morning and goes to work immediately after.
Generally runs middle of the road on a clean factor. Never noticeably super dirty, certainly never super clean. Sometimes the weight area gets really packed but nothing crazy.
My fiancé and I have been members since January of this year. My home gym is in Springfield, and his is the Airway location. Ever since we have joined, he had been double billed almost every month. He finally stopped paying it and was going to cancel his membership when he received a call saying they would waive all of his late fees if he would resign up. So he went ahead at the beginning of this month and paid the $30 to resign up and have his membership reinstated, only to be DOUBLE BILLED AGAIN. They keep telling him that they did not receive his payment (which they took out essentially on the spot) and keep telling him it’s a problem with his bank. He called the bank and has the bank statements to prove that, not only did the payment come out on the 9th when he resigned up, but also today. I have never had this problem at the Bechtle location. He is planning on switching home gyms and we will never return to the Airway location, as well as letting or friends and family who do have that as their home gym currently, know that they like to double charge their members. We will also be contacting corporate if he is not refunded his money.
Joined right before they got new equipment a few months ago. Staff is always welcoming and friendly! Very convenient and have always seen the staff cleaning when they are not busy at the front desk. Highly recommend, they have changed a lot from a few months ago!!
I prefer Centerville over this location. It just has a better layout, lighting, and upkeep. (The best one I've been to tho is Mason. That was like a resort spa.)
Update: they've been on point with the cleaning lately. Great job!
Note: most bad reviews deal with $$$...folks welcome to a gym. Where they all LOVE to mess with you in super long contracts with tricks. You'll find the same if not worse elsewhere. It is what it is. Unfortunately.
This gym does great for the location. The staff have always been friendly and nice. I wish I could see more efforts for cleanliness. Just be sure to wipe down the massage chairs/bed before you use them (blackcard holders). Other than that, no complaints.
Planet Fitness is a US Gym based in Dayton, Ohio. Planet Fitness is located at 4888 Airway Rd, Dayton, OH 45431, USA.
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