I can't say anything to their service, but I tried for a week and a half to get a technician to come out and clear a slow drain (about a 30 minute job for the company I eventually used). I talked three separate times to the call center person and each time they claimed they passed my info off to the technician, but I never received a call back. Its one thing to be unable to perform a service call, but to completely ignore customer inquiries is another.
Called for service not on the holiday but on the Saturday before the holiday. The people answering the phone couldn't even quote a rate. After another call was quoted a rate but then they called back to say it would be about $300 and they probably would be able to fix the issue today?????? Then why would I want you to come out. Supply houses are open? If not Menard's and Lowes are? Why would you have to order a part. Just a racket to get a service charge for 10 minutes of work.
When you call with a plumbing emergency during regular business hours, get a voicemail...and then never get a return call.
Very difficult communication, no show for job. Was told they would be here in two weeks (Prior to signing proposal), but after, they said two months! Took six phone calls to find out why. Asked for, but never received a call back. Finally said they would come when weather got nice. It did, but they never called to schedule job. Fed up. Canceled!
Kastle Plumbing Services Ltd is a US Plumber based in Dayton, Ohio. Kastle Plumbing Services Ltd is located at 7501 Brandt Pike, Dayton, OH 45424, USA.
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