I have no business dealings with this office, my home was listed for sale with a completely different realtor. We leased it instead, so our MLS listing expired. Since that happened a month ago I get a robocall (illegal) every day from this office when I have no business with them and I'm on the do not call registry (also illegal). There's no way to get to a human to get them to stop, so I've reported them. I truly hope they get a hefty fine. In the meantime, I would urge everyone to avoid this office like the plague. Totally unethical way to do business.
As fate would have it, the day before closing, there was a huge power outage across the Northeast, which included the title and banking systems. We were able to sign all the documents, but NO CHECKS were issued from the banks to the title agency/sellers/seller's realtor/Phil Herman! No one got paid that day. Of course, once the banking systems caught up, the checks were eventually issued, but it made me smile to know "Bob" wasted his time, and Phil Herman had to wait for a check in the mail. "Waiting" was the most work he had done to earn his thousands of dollars in commission.
Willl Not stop callling me from an automated line. Leave me alone please!
Phil Herman is a terrible human being and adds no value to the people he interacts with. He is selfish, arrogant, prone to argumentative and nearly violent outbursts, and someone should investigate his business because I can't imagine that he runs an honest company. Do not sign any of his contracts - they are worded to guarantee that he will be paid regardless of his effort and he will legally hold you to every word, and absolutely go to every extent legally possible to enforce the contract clauses. Stay away.
Worst customer service ever. The entire experience was a nightmare, up to the day of closing when the office called me asking when and where the closing meeting was.
We found our house through the normal MLS process. Connected to Phil Herman's office and was assigned an associate who arranged for the initial showing. We proceeded to put an offer on the house, and we asked the associate for guidance on the bid price. His comment was "well, I know what number they would take - the asking price." I insisted on a lower number, among other negotiated items. Before the negotiations could conclude, our Phil Herman associate was fired from the agency, and we were assigned an office manager named "Barbara". We never met Barbara; she did not assist with any negotiations, inspections, Comps, or anything I would expect from a realtor that would justify their earning their commission. In order to close on our house, we relied on the seller's realtor, who was a blessing - fair, reasonable, attentive, and truly wanted the deal to close with all parties happy. We finally reached the closing table - without any word from Phil Herman's "Barbara" - and on our drive to the closing office, another Phil Herman office manager - "Bob" - called and asked "do you two have a closing today?" To which we replied "yes, we're headed there now", and promptly hung up. As we arrived to closing, Phil Herman called the seller's realtor and she politely told him about the closing particulars, even though Phil was screaming on the phone, threatening to report the seller's realtor to the Board of Realtors. We signed our names a hundred times, when suddenly "Bob" showed up to the closing office --- to pick up his check --- being only the 2nd time we met with an agent from Phil Herman's REMAX Real Estate Specialists.
We are very pleased with the effort and results that Phil Herman and his team achieved when selling our home for us. As we encountered several challenging situations, Phil and team continued to hold open houses, help us with decisions, and persevere until we completed a successful sale in less than 90 days. This is not the first time listing with Phil and we would certainly not hesitate to use him again.
Re Max Real Estate Specialists is a US Real Estate Agency based in Dayton, Ohio. Re Max Real Estate Specialists is located at 2280 Miamisburg Centerville Rd #725, Dayton, OH 45459, USA.
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