Absolutely awful. Got jerked around for 2 months on a piece of jewelry I was having a stone set into, being told conflicting information on what the problem was by various employees, ultimately asked for a refund and to take my stone elsewhere: suddenly the jeweler was 15 minutes from finishing it. Picked my stone back up and it was damaged. Will never return to this location again, nor will I ever purchase from this company.
I would give it a 5 star if the service here wasn't bad I'm here waiting 2 hours just to get a ring picked up. And a simple cleaning.
Staff are great. Most remember my name when I walk in the door.
These are a great group of people, who are very friendly. Although they can be very proactive to sell you something at times, they are extremely helpful and point out great options. Ashley has always been our favorite and was extremely helpful, she took the time to actually know us - even though I don't think she is there anymore.
Bought my lovely Mrs a set of $1100 earrings but this didn't include the taxes and an extra $100 for the warranty(includes having the stems replaced with screw-on type). I was pretty excited about the gift for my wife but when Christmas finally arrived and she opened her gift. She ran upstairs to put them on and a few minutes later comes walking down the stairs with this almost in tears look and stated,'You are going to be mad at me?!'... The freshly installed screw-on stem had broken off the base. It looked as if there wasn't even a weld point on the base? Luckily this happened where the diamond/base could be found? So I waited a few days to allow myself to calm down. Take them back and get some time to chat with Jerry about what happened. He apologized, said he would fix it and I simply asked for a call back from whomever did the welding to get an apology from them as not to sound over dramatic. This person ruined my Christmas. I never got that call. The earrings were fixed. I went in to get them with my receipt and simply stated I wanted my money back. I am sure I would have loved how the earrings looked on my wife but with her having to worry about them falling off again and me remembering the look on her face when she came down the stairs Christmas morning was simply not worth it. I'm not mad at anybody there, I am sure this isn't the what they wanted either? So... My point is; please check the stems of your earrings before you leave the store.
Helzberg Diamonds is a US Jewelry Store based in Dayton, Ohio. Helzberg Diamonds is located at 2290 Miamisburg Centerville Rd, Dayton, OH 45459, USA.
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